Terms of Service — Assort Melbourne
1. Who we are
Assort Melbourne, 73/77 Wellington St, Collingwood VIC 3066, is run by ASSORT HAIR PTY LTD (ABN 29 674 987 163, ACN 674 987 163) (“we”, “us”).
These terms apply when you book or have a service at Assort Melbourne, buy products at the salon, or use au.assort-hair.com. Please read them before you book. Our salons in other countries are run by other Assort companies, each with its own terms.
To reach us: customers@assort-hair.com.
2. Booking
We take bookings online through Fresha, our booking system. We do not take bookings by phone. Your booking is confirmed when Fresha sends you the confirmation. Fresha’s own terms cover your use of Fresha.
3. Cancelling, changing and running late
- We ask that you reschedule or cancel at least 24 hours before your appointment.
- Changes within 24 hours of the appointment time, and no-shows, are charged 100% of the booked service price. A 50% deposit is required for all new clients.
- All cancellations and reschedules are made through Fresha (https://www.fresha.com/appointments), our online booking system.
- Running late? 30-minute services hold your chair for 10 minutes, cancelled after 15 with no contact; standard services hold for 15 minutes, cancelled after 30; and services of 3 hours or more hold for 30 minutes — after that the booking is released as a no-show.
A deposit is part of the price of your service and is taken off what you pay on the day. If you cancel or change at least 24 hours ahead, no charge applies and your deposit is refunded or moved to your new time. If we have to change or cancel your booking, you pay nothing and your deposit is refunded or moved, as you choose. The cancellation charge covers the time we held for you, which we usually cannot fill at short notice.
4. Prices and paying
Our prices are in Australian dollars, include GST, and are shown on our menu (on Fresha and on this website). If your hair’s length or thickness, or the service you choose, needs an extra charge, your stylist tells you before starting, and we go ahead only if you agree. You pay the balance at the end of your visit.
5. Your health and safety
Before your service, please tell your stylist about any allergies, any reaction you have had to hair products before, any scalp or skin condition, and any medicine that may matter. Before a colour service we recommend a skin test 48 hours ahead. For your safety we may change or decline a service.
6. Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. We must provide them with due care and skill, they must be fit for any purpose you told us about, and they must be supplied within a reasonable time.
If a service fails one of these guarantees, please tell us as soon as you can — at the salon or at customers@assort-hair.com. For a major failure, you can cancel the service and get a refund for any unused part, or compensation for its drop in value. For any other failure, we will fix it within a reasonable time; if we do not, you can have it fixed elsewhere and recover the reasonable cost from us, or cancel and get a refund. You can also ask for compensation for any other reasonably foreseeable loss or damage. Nothing in these terms excludes, restricts or changes these rights.
7. At the salon and on our website
Please treat our team and other guests with respect. Do not photograph or film other guests or our team without their agreement, misuse our website, or give us false details. If someone does, we may refuse or cancel their booking.
8. Our content
The text, photos, videos, designs and logos on our website belong to the Assort group or to the people who made them. You may view and share our pages for your own, non-commercial use. Please ask us before using them for anything else.
9. Our responsibility to you
We are responsible for loss or damage caused by our negligence or by our breaking these terms, as the law provides. We are not responsible for delays or closures caused by events outside our control, such as severe weather or a power outage; if one affects your booking, we will tell you and offer a new time or a full refund of any deposit.
10. Your personal information
How we handle your personal information is explained in our privacy note.
11. Changes to these terms
We may update these terms. The version on this page on the day you book applies to that booking.
12. Law and courts
These terms are governed by the laws of Victoria, Australia. Any claim about them, or about our services, is brought in the courts or tribunals of Victoria, including the Victorian Civil and Administrative Tribunal (VCAT).